Course curriculum

  • 1

    Building the Luxury Customer Service Experience

    • Overview of Customer Service

    • Customer Service Creates the Best Referral Business

    • Customer Service Begins Internally

    • Customer Needs and Wants

    • Finding My Value

    • Beating Low Cost Competition

    • Process Development

    • Creating Predictable Processes

    • Communication Expectations & Standards

    • The WOW Factor

    • Creating Magic

    • The Cult of the Customer